Política de frete

SHIPPING POLICY — UNITED STATES

ORDER PROCESSING

Encantare Underwear prepares eligible in-stock orders for shipment within up to 3 business days after payment confirmation.

Business days do not include weekends or federal holidays. Pre-orders, promotional events, Live sales and periods of unusually high order volume may have a different processing timeframe when this is clearly disclosed in the offer.

Processing time is the period required to prepare the order. It does not include carrier transit time.

SHIPPING RATE

Standard shipping within the 50 United States is a flat rate of US$12.

Any different shipping option, expedited service or special delivery charge will be displayed or confirmed before payment.

DELIVERY TIME

Carrier transit time begins after the package is accepted by the carrier. Delivery estimates depend on the destination, selected service, weather, carrier operations and other circumstances outside Encantare’s direct control.

A delivery estimate is not a guaranteed delivery date unless Encantare expressly confirms a guaranteed service in writing.

TRACKING

When tracking is available, the customer will receive the tracking information using the email address or phone number provided with the order.

Tracking information may require additional time to update after the shipping label is created.

DELIVERY ADDRESS

The customer is responsible for providing a complete and accurate delivery address before the order is shipped.

If you notice an address error, contact info@encantareunderwear.com immediately and include your order number.

We cannot guarantee an address change after the order has entered fulfillment or has been accepted by the carrier.

If a package is returned because of an incorrect or incomplete address, refusal or failure to collect it, the customer may be responsible for the cost of reshipping. This does not apply when the return resulted from an Encantare error.

LOCAL PICKUP

Local pickup may be available when offered or confirmed for the order.

Wait until Encantare confirms that the order is ready before traveling to the pickup location. Bring the order number and identification of the person authorized to collect the purchase.

An order is considered delivered when pickup is confirmed.

DELAYS

If Encantare cannot ship within the timeframe promised for the order, we will notify the customer and provide the available options.

When required by applicable law, the customer may agree to the revised shipping date or cancel the unshipped order and receive a prompt refund.

LOST, DAMAGED OR INCORRECT ORDERS

If tracking does not update, the package appears lost, or the order arrives damaged or incorrect, email info@encantareunderwear.com with the order number and details.

Encantare will review the case, contact the carrier when applicable and provide the appropriate solution.

When the issue is Encantare’s responsibility, Encantare covers the applicable return and replacement shipping costs.

RETURNS AND EXCHANGES

Returns and exchanges are governed by our Return and Refund Policy:

https://encantareunderwear.com/policies/refund-policy

CONTACT

Email: info@encantareunderwear.com
Phone: +1 (774) 368-5828
Customer service hours: Monday through Saturday, 10:00 AM to 5:00 PM, Eastern Time.